Buy Youtube Views1. Overview
At UpMyViews, we value customer satisfaction and transparency.
Because we provide a digital service that begins processing shortly after payment, specific refund and cancellation terms apply.
This policy explains when and how refunds or cancellations may be issued for campaigns purchased through our platform.
2. Nature of Our Service
UpMyViews delivers YouTube promotion campaigns powered by verified Google Ads traffic.
Once a campaign is created and launched, real advertising costs are incurred immediately.
For this reason, refunds are generally not possible once delivery has started, as the advertising budget is already allocated to Google’s system.
3. Eligibility for Refunds
A refund may only be granted under one or more of the following conditions:
The campaign has not yet been activated or started within the standard setup period (up to 7 business days).
A technical error or duplicate transaction occurred during payment.
The client’s video or order could not be processed due to an internal system issue.
In such cases, the client must contact our support team within 7 days of placing the order. Each request will be reviewed individually by our billing department.
4. Non-Refundable Situations
Refunds will not be issued under the following circumstances:
The campaign has already been launched and traffic has started.
The client provided an incorrect or invalid video URL.
The YouTube video was removed, set to private, or restricted during the campaign period.
Performance expectations (e.g., subscribers, likes, or comments) were not met — since these depend on audience behavior, not on UpMyViews’ control.
The client violated YouTube’s or Google Ads’ content policies.
Once real ad traffic begins, the service is considered delivered and non-refundable.
5. Cancellation Policy
If you wish to cancel your order, you must request it before the campaign begins.
Cancellations received after activation cannot be honored because the Google Ads budget will have been used.
To request a cancellation, email us at [email protected] with your order ID and payment reference.
6. Processing Refunds
Approved refunds will be processed through the original payment method within 5–10 business days.
Please note that processing times may vary depending on your payment provider or financial institution.
7. Service Pauses and Adjustments
If a client wishes to pause or modify an active campaign (e.g., change target country, replace video link), they must contact support immediately.
While refunds are not applicable, we will make every effort to adjust or reschedule the campaign to match your updated preferences whenever technically possible.
8. Contact Information
If you have any questions about refunds, cancellations, or billing disputes, please contact our support team through one of the following channels:
By Email: [email protected]
9. Policy Updates
UpMyViews may update or amend this Refund & Cancellation Policy at any time without prior notice.
All updates will be posted on this page, and the revision date will be adjusted accordingly.
Clients are encouraged to review this policy regularly to remain informed about the latest terms.